FAQs

Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at info@chefsutra.com or call us on +91 96208 44333 between 9 am & 10 pm on all days including Sunday to get our immediate help.

 

How do I register?

You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

 

Are there any charges for registration?

No. Registration on chefsutra.com is absolutely free.

 

Do I have to necessarily register to buy on Chefsutra?

No, You can surf and add CIY kits to place orders  and checkout without Registration.

 

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one Chefsutra account.

 

What is My Account?

My Account is the section you reach after you log in at Chefsutra.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

 

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

 

What are the modes of payment?

Currently we only have “Cash on Delivery” payment mode. We are working to provide with online payment gateways for hassle free transactions.

 

Are there any other charges or taxes in addition to the price shown?

The prices shown in our website is inclusive of everything. So you don't have to pay anything beyond the prices mentioned on our website.

 

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

 

Where do I enter the coupon code?

Once you are done selecting your CIY kit and click on checkout. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.

 

When will I receive my order?

Once you are done selecting your CIY kits and click on checkout you will get a message box where you can provide your preferred delivery time. Your order will be delivered to you on the day and slot selected by you. However, if no information is provided, we will deliver at our pre-mentioned delivery time.

 

How are the recipe ingredients packaged?

All raw materials, Spices, Sauces in fact all ingredients are handpicked, hand cleaned and hand packed in zip locks, plastic container etc. and then put in reusable bags. We ensure hygienic and careful handling of all our ingredients.

 

How will the delivery be done?

We have a dedicated team of delivery personnel which ensures timely and accurate delivery to our customers.

 

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

 

How much are the delivery charges?

Delivery is free for all orders.

 

Do you deliver in my area?

Currently we deliver in Bangalore only.

 

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

 

What is the minimum order for delivery?

Minimum order for delivery is Rs.100. For certain areas, minimum ordering quantity is Rs.1000. Please call us on +91 96208 44333 or drop an email at info@chefsutra.com for any queries on this.

 

Do you do same day delivery?

No. At present all our deliveries are for next day. For example, if you want a recipe kit to be delivered the next day, you will have to buy it before the cut off time of the previous day. We also have Weekly subscription, where the recipe kit will be delivered on a daily basis. Please see our website for “Sutra of the Week” for more information.

 

What is Next Day Delivery?

Chefsutra currently delivers with “next day delivery” policy. All you have to do is order before 6PM and we will deliver it to you the next day evening. Any order placed after 6PM will be delivered the day between 5PM to 9PM by default. For example if you place the order before 6PM you can choose anytime between 5PM to 9PM slot. But, if order is placed after 6PM you will receive it the day after next in the same slot between 5PM to 9PM.